Find What You Want to Know

Browse through our most frequently asked questions. Can't find your answer? Contact our 24/7 support team.

Our service supports a wide range of devices including Amazon Firestick, Apple TV, iPad/iPhone, Android TV, Smart TVs, MAG devices, Android phones, laptops, and more. The only device we currently do not support is Roku.
You can reach our 24/7 technical support team through live chat on our website, via WhatsApp, or through our support email. Our average response time is under 15 minutes.
After completing your purchase, your credentials will be delivered within 20 to 45 minutes. In rare cases during peak hours, it may take up to 2 hours.
Buffering is usually caused by slow internet speeds or WiFi interference. We recommend a minimum of 25 Mbps internet speed and using a wired Ethernet connection when possible. Our Anti-Buffer technology minimizes buffering issues.
While both work, we strongly recommend using a wired Ethernet connection for the best streaming experience. WiFi can experience interference and signal drops that may affect streaming quality.
Our support team typically responds within 15 minutes during business hours and within 1 hour outside business hours. We offer 24/7 support to ensure you always have help available.
Yes! You can upgrade or downgrade your plan at any time. Contact our support team and they'll help you switch to a different plan. You'll receive a prorated credit for any unused time on your current plan.
We use 256-bit encryption to protect all data transmissions. Your privacy and security are our top priorities. We do not store any viewing logs or personal browsing data.
Absolutely! If your Smart TV doesn't support our app directly, you can connect an Android TV box to your TV via HDMI and use our service through the box. This is a popular and cost-effective solution.
We offer the largest channel library (18,000+), the most VOD content (100K+), Anti-Buffer technology for smooth streaming, 4K quality, and 24/7 customer support. Our 99% uptime guarantee ensures reliability.
We offer multiple quality options including 4K Ultra HD, Full HD (1080p), HD (720p), and SD. The quality automatically adjusts based on your internet speed, or you can manually select your preferred quality.
Each subscription supports one connection by default. However, we offer multi-connection packages at a 30% discount. Contact our sales team for multi-device pricing.

Still Have Questions?

Our support team is available 24/7 to help you with any questions or concerns. Reach out to us anytime.