Refund Policy

Last updated: March 31, 2026

Our 7-Day Money-Back Guarantee

We stand behind the quality of our IPTV streaming service. If you are not completely satisfied with your subscription, we offer a full refund within 7 days of your initial purchase. No questions asked, no complicated processes. Your satisfaction is our priority.

Eligibility Conditions

To qualify for a refund under our money-back guarantee, the following conditions must be met:

  • The refund request must be submitted within 7 calendar days from the date of your original purchase.
  • The subscription must be for a first-time purchase. Renewal purchases are not eligible for the money-back guarantee.
  • You must provide the email address or order reference used at the time of purchase so we can locate your account.
  • The account must not have been previously refunded. Only one refund per customer is permitted under this guarantee.

How to Request a Refund

Requesting a refund is straightforward. Follow these steps to initiate the process:

  1. Contact our support team through any of our available channels: email at support@premiumtv.com, WhatsApp, or the live chat widget on our website.
  2. Provide your order details including the email address used for the purchase and your order reference number (found in your confirmation email).
  3. State your reason for the refund request. While not required for eligibility, your feedback helps us improve our service.
  4. Receive confirmation from our team. You will receive an email confirming that your refund request has been received and is being processed.

Processing Timeline

Once your refund request is approved, the following timelines apply:

  • Approval: Refund requests are reviewed and approved within 24 hours of submission during business days.
  • Processing: After approval, the refund is initiated immediately through our payment processor.
  • Funds arrival: Depending on your payment method, funds typically appear in your account within 5 to 10 business days. Credit card refunds may take up to one billing cycle to reflect on your statement.
  • Notification: You will receive an email notification once the refund has been processed on our end, including a reference number for your records.

Exceptions

The following situations are not covered by our money-back guarantee:

  • Requests submitted after the 7-day guarantee period has expired.
  • Accounts that have been suspended or terminated due to a violation of our Terms and Conditions.
  • Subscription renewals or plan upgrades purchased after the initial order.
  • Multi-connection add-on purchases made separately from the main subscription.
  • Chargebacks or disputes filed directly with your bank or payment provider without first contacting our support team.

If your situation falls outside these terms and you believe special circumstances apply, please contact our support team. We review each case individually and strive to find a fair resolution.

Service Access After Refund

Upon approval of your refund, your access to the IPTV service will be deactivated immediately. Any content, preferences, or settings associated with your account will be removed. If you choose to subscribe again in the future, a new account will need to be created.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please reach out to our support team:

  • Email: support@premiumtv.com
  • WhatsApp: Available 24/7 through our website
  • Live Chat: Available on our website