Privacy Policy

Last updated: March 31, 2026

Introduction

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the measures we take to keep it secure. By using our service, you consent to the data practices described in this policy.

Data We Collect

We collect the minimum amount of information necessary to provide and improve our service. The types of data we may collect include:

Information You Provide

  • Account information: Your email address, chosen username, and any contact details you provide during registration.
  • Payment information: Transaction details processed through our third-party payment providers. We do not directly store your credit card numbers or banking credentials.
  • Support communications: Messages, emails, and chat transcripts you send to our support team, used to resolve your inquiries.

Information Collected Automatically

  • Device information: The type of device, operating system, and application version used to access our service.
  • Connection data: IP address and general geographic region, used for service optimization and security.
  • Usage patterns: Aggregated, anonymized data about service usage to help us understand and improve performance.

How We Use Your Data

The information we collect is used for the following purposes:

  • To create and manage your account and subscription
  • To process payments and deliver service credentials
  • To provide customer support and resolve technical issues
  • To send service-related notifications, such as activation confirmations and expiration reminders
  • To monitor and improve service quality, performance, and reliability
  • To detect and prevent fraud, abuse, and unauthorized access
  • To comply with legal obligations when required by law

We do not use your data for advertising purposes, and we do not sell your personal information to third parties.

Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share limited data with trusted third parties only in the following circumstances:

  • Payment processors: Your payment details are shared with our secure payment providers solely for transaction processing.
  • Service infrastructure: We use trusted hosting and infrastructure providers to deliver our service. These providers are contractually obligated to protect your data.
  • Legal requirements: We may disclose information if required by law, regulation, legal process, or enforceable governmental request.

Security Measures

We employ industry-standard security measures to protect your data:

  • 256-bit SSL/TLS encryption for all data transmissions between your device and our servers
  • Encrypted storage of sensitive account information
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Secure payment processing through PCI-compliant payment providers

While we take extensive measures to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to use strong, unique passwords for your account.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to access: You may request a copy of the personal data we hold about you.
  • Right to correction: You may request that we correct any inaccurate or incomplete information.
  • Right to deletion: You may request that we delete your personal data, subject to any legal retention requirements.
  • Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
  • Right to data portability: You may request a machine-readable copy of your data for transfer to another service.

To exercise any of these rights, please contact our support team using the details below. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses essential cookies that are necessary for the site to function properly. These include session cookies for authentication and preference cookies to remember your settings. We do not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our service. After your subscription expires and your account is closed, we retain basic records for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized, aggregated data may be retained indefinitely for analytical purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: support@premiumtv.com
  • WhatsApp: Available 24/7 through our website
  • Live Chat: Available on our website